Privacy Policy

Last Updated: December 5, 2025

At Aldbourne Tennis (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aldbournetennis.net (the “Site”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for tennis coaching sessions or programs
• Subscribe to our newsletter or mailing list
• Fill out contact forms
• Comment on blog posts or articles
• Participate in surveys or promotions
• Request customer support

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Age or date of birth (for junior coaching programs)
• Playing level and tennis experience
• Payment information (processed securely through third-party payment processors)
• Emergency contact information
• Medical information relevant to tennis coaching (e.g., injuries, conditions affecting play)

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Click-stream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, understand usage patterns, and deliver personalized content.

Types of cookies we use:

• Essential Cookies: Necessary for the Site to function properly
• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing tennis coaching services and programs
• Processing registrations and payments
• Communicating with you about coaching schedules, court availability, and program updates
• Sending newsletters, tennis tips, and promotional materials (with your consent)
• Responding to your inquiries and providing customer support
• Improving our website content, functionality, and user experience
• Analyzing usage patterns and trends to enhance our services
• Ensuring the safety and security of our coaching programs
• Complying with legal obligations and protecting our legal rights
• Preventing fraud and maintaining the security of our Site

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Consent: You have given us explicit permission to process your information
• Contract: Processing is necessary to fulfill our contract with you (e.g., providing coaching services)
• Legal Obligation: We need to comply with legal requirements
• Legitimate Interests: Processing is in our legitimate business interests and does not override your rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment processors (e.g., Stripe, PayPal)
• Email marketing platforms (e.g., Mailchimp, ConvertKit)
• Website hosting and maintenance providers
• Analytics services (e.g., Google Analytics)
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Complying with court orders, subpoenas, or government requests
• Enforcing our terms and conditions
• Protecting our rights, property, or safety, or that of our users
• Investigating or preventing fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

5. Third-Party Services and Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Social media platforms (Facebook, Twitter, Instagram, YouTube)
• Google Maps for location services
• YouTube for embedded video content
• Advertising networks and affiliate programs

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and database encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

• Coaching records: Maintained for the duration of your participation in our programs plus 7 years for legal and insurance purposes
• Payment information: Retained as required by tax and accounting regulations
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated and anonymized after 26 months

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

8.2 GDPR Rights (EEA Residents)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

8.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

8.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law (typically 30 days).

9. Children’s Privacy

Our tennis coaching services may be used by children under the age of 13. We take additional precautions to protect the privacy of children:

• We obtain verifiable parental consent before collecting personal information from children under 13
• Parents/guardians have the right to review, delete, or refuse further collection of their child’s information
• We collect only the minimum information necessary to provide coaching services
• We do not knowingly allow children under 13 to create public profiles or post content visible to others

If you believe we have collected information from a child under 13 without proper consent, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

11. Your Choices and Controls

11.1 Email Communications

You can opt-out of receiving promotional emails by:

• Clicking the “unsubscribe” link in any promotional email
• Contacting us directly to update your communication preferences

Please note that even if you opt-out of promotional emails, we may still send you transactional messages related to your coaching sessions or account.

11.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser

Please note that blocking or deleting cookies may affect your ability to use certain features of our Site.

11.3 Do Not Track

Some browsers have a “Do Not Track” feature that signals websites that you do not want your online activities tracked. Our Site does not currently respond to “Do Not Track” signals.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new “Last Updated” date
• Sending an email notification (for significant changes)
• Displaying a prominent notice on our Site

Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us